For in stock items, you can expect for your order to ship out within 3-5 business days. For preorder items, we will email everyone shipping updates as we receive them. Please be patient with us as customs and other international shipping delays may occur. We will do our best to give an accurate shipping estimate in the product description. 

We package and ship your product with care. Once you go to checkout, you will see where Shopify automatically calculates your shipping cost for your based on your location.

Due to the limited-run quantities and heirloom quality of our collections, we do not offer returns for items once they are shipped at this time. We cannot resell items that have been opened due to their exclusive nature. However, if you have preordered an item, we can cancel your order up to 7 days after ordering if the item has not shipped. Please email info@thegildedshuffle for questions and assistance. 

While we inspect the quality of our products at the factory and before they are shipped, sometimes things can happen once they leave our hands unfortunately. Please inspect your order upon receiving it. If there are damages, please immediately take photos and send them to info@thegildedshuffle.com so that we can come up with a solution for you. 

If you have any other questions, you can email info@thegildedshuffle.com.